1. How can I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Fill in your shipping details and confirm your order.
2. What payment methods do you accept?
We currently offer Cash on Delivery (COD) across Pakistan. You pay when your order is delivered to your doorstep.
3. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
4. Which courier service do you use?
We deliver all orders through M&P Courier to ensure safe and reliable delivery.
5. How can I track my order?
Once your order is shipped, you'll receive a tracking number. You can track your shipment on the M&P Courier tracking page.
Track Here: https://mulphilog.com/track-your-shipment
6. Do you deliver all over Pakistan?
Yes! We deliver nationwide through our trusted courier partner.
7. How much is the delivery charge?
Delivery charges are displayed during checkout before you place your order.
8. Can I cancel my order?
Yes. You can cancel your order before it has been dispatched. Please contact our customer support as soon as possible.
9. Can I change my delivery address after placing an order?
Yes, but only if your order has not been shipped yet. Contact us immediately for assistance.
10. What if I receive a damaged or incorrect item?
Please contact us within 24–48 hours of receiving your order with clear photos. We'll review the issue and help resolve it promptly.
11. Are the product colors exactly the same as shown?
We try our best to display accurate product colors. However, slight variations may occur due to different screen settings and lighting.
12. How do I choose the correct size?
Please refer to our Size Guide available on each product page before placing your order.
13. What if my size doesn't fit?
If the item is eligible for exchange according to our Exchange Policy, we'll be happy to assist you.
14. How can I contact TS Couture?
You can reach us through:
Our support team is happy to help.
15. Is it safe to shop from TS Couture?
Absolutely! We are committed to providing quality products, secure ordering, and reliable customer service to ensure a smooth shopping experience.