Shipping policy

Thank you for shopping with tscouture.pk . We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1-Order Processing:

All orders are processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation message along with your tracking details (where available).

2-Delivery Time:

We deliver across Pakistan.

Estimated delivery times are:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

3-Shipping Charges:

Shipping charges, if applicable, will be displayed during checkout before you confirm your order.
We may offer Free Shipping on selected promotions or orders above a specified purchase amount.

4-Cash on Delivery:

We currently offer Cash on Delivery (COD) across Pakistan.

Please ensure that:

The delivery address and contact number are correct.
Someone is available to receive the parcel.
The full order amount is paid to the courier at the time of delivery.

Failure to accept a confirmed COD order without a valid reason may result in restrictions on future orders.

5-Order Tracking:

Once your order has been shipped, we will provide tracking information via SMS, WhatsApp, or email (where available) so you can monitor your shipment.

6-Delivery Attempts:

Our courier partner may attempt delivery more than once. If the parcel cannot be delivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

7-Incorrect Shipping Information:

Customers are responsible for providing accurate shipping details.

TS Couture is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.

8-Damaged or Missing Items:

Please inspect your package upon delivery.

If your parcel arrives damaged or if any item is missing, contact our customer support within 24 hours of receiving your order. Include your order number and photos of the package so we can investigate and assist you promptly.

9-Delivery Delays:

While we strive to deliver every order on time, delays may occur due to: