Refund policy

At tscouture.pk, customer satisfaction is our priority. We strive to ensure every order meets your expectations. If you need to exchange or return an item, please review the policy below.

Please Note: Exchange and return services are not available for products purchased during promotional campaigns, clearance sales, or special discount events unless the item received is damaged or incorrect.

1-Exchange Policy:

We offer exchanges within 7 days of receiving your order, subject to the following conditions:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • All original packaging, tags, and accessories must be included.
  • Exchange requests are subject to product availability. If the requested size or item is unavailable, our customer support team will assist you with alternative options.
  • Shipping charges paid on the original order are non-refundable.
  • Customers are responsible for the shipping cost of sending the item back for an exchange unless the exchange is due to our error.

To request an exchange, please include your order number or a copy of your order confirmation and mention the size or product you would like instead.

2-Return & Refund Policy:

Returns are accepted only if:

  • You receive a damaged, defective, or incorrect item.
  • The issue is reported within 7 days of delivery.

For approved return requests:

  • tscouture.pk will bear the return shipping charges.
  • You may choose either a replacement (subject to stock availability) or a full refund.
  • Please include your order confirmation or packing slip with the returned parcel to help us process your request promptly.

Refunds will be processed after the returned item has been received and inspected.

3-Return Address:

tscouture.pk
Al Quresh Colony Phase 1,Street No 08 Shershah Multan,Pakistan

4-Order Cancellation Policy:

tscouture.pk reserves the right to cancel an order under the following circumstances:

  • The ordered product is unavailable or out of stock.
  • A pricing or technical error has occurred on the website.
  • Payment authorization is unsuccessful or declined.
  • The customer cannot be reached for order verification or does not respond to our confirmation request within a reasonable time.

If an order is cancelled after payment has been received, the applicable refund will be processed through the original payment method.